Support
One inbox, read by a human.
For help with any Taylored Labs app, on your iPhone or in your Shopify admin, a bug, a refund question or a press request, email support@tayloredlabs.com. Replies usually come within a day, from Austin, Texas.
What to include
- Which app. For the iPhone apps, the iPhone model and iOS version if it's a bug; for the Shopify apps, your store's
.myshopify.comaddress. - What you expected and what happened instead. A screenshot helps.
- For purchases, the date of the charge. App Store refunds are issued by Apple at reportaproblem.apple.com; we can't process those directly, but we can help you get there. Shopify app charges we can refund ourselves, through Shopify.
iPhone apps
- KalorIQ, calorie and macro log: kaloriq.com
- Hale, air quality companion for AirGradient monitors: haleair.app
- Isomoira, money for households: isomoira.com
- Citeless, parking ticket disputes: citeless.com/support
Shopify apps
Each app has a Support page of its own, with the same inbox behind it:
- Ledgerline for QuickBooks, orders posted to QuickBooks Online: ledgerline-qbo.tayloredlabs.com/support
- Stockwatch, inventory audit and alerts: stockwatch.tayloredlabs.com/support
- Restocked, back-in-stock alerts: restocked.tayloredlabs.com/support
- Customs Desk, customs paperwork: customs-desk.tayloredlabs.com/support
Privacy requests
Our iPhone apps keep your data on your device wherever the job allows, so there is usually nothing on our side to export or delete. Our Shopify apps store only what their job needs and delete it within 48 hours of uninstall. If an app does hold something of yours, the same address handles access and deletion requests. Details are in each app's privacy policy, linked from our privacy page.